Maximizing Employee Potential

At the CSA, the management recognised the need to enhance the skills of their Officers, specifically those aspiring to become Sergeants. This was a fundamental actions to improve overall performance of the CSA.

With the assistance of AHEX, the CSA decided to implement a comprehensive training program that would provide the Officers with the tools required to become “line managers”, this included elements of AHEX three pillars, designed by the founder Stephanie Debono which included all elements required to be a good leader from leadership hands-on experience, interactive sessions, to compliance and discipline.

The program was designed to cater to the needs of the CSA and the individuals at different levels and to help them develop the skills necessary to excel in their roles.

The onsite training program at Correctional Services Agency included several key components that contributed to its success:

• Certified Training: The course provided to the Officers helped them gain an internationally recognised qualification with ILM which proved to be a good motivator.
• Customized Training: Employees were provided with training sessions tailored to their specific roles and skill sets. This personalized approach ensured that each employee received the training they needed to succeed in their job.
• Interactive Sessions: The training program included interactive sessions, such as role-playing exercises, group discussions, and hands-on activities. This helped employees to retain the information and apply it in a practical setting.
• Experienced Trainers: The trainers for the onsite training program were experienced professionals who had a deep understanding of the subject matter. Their expertise provided valuable insights and helped employees develop new skills.
• Ongoing Support: The onsite training program did not end when the sessions were over. Employees continued to receive support from trainers and managers to help them apply what they had learned in their daily work.

The onsite training program at Correctional Services Agency had a significant impact on the skills and performance of the Officers. The company saw an improvement in employee productivity, an increase in job satisfaction, and a decrease in employee turnover.

• Improved Productivity:  Officers who participated in the onsite training program reported an increase in productivity and better understanding of the role of line manager as a result of their newly acquired skills. This was evident in their improved job performance and ability to complete tasks more efficiently.
• Increased Job Satisfaction:  Officers who underwent the onsite training program reported higher levels of job satisfaction. They felt valued by the company and were more confident in their abilities, which contributed to their overall job satisfaction.
• Decreased Employee Turnover:  The onsite training program also resulted in a decrease in employee turnover. The Officers felt that the company was investing in their growth and development, which led to higher job satisfaction and a reduction in the number of employees leaving the company.